We had a great experience building our home. Ed and Rob communicated with us throughout the process. They were knowledgeable, friendly, and experienced. We were glad to have worked with them.
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Warranty Information
Our Commitment to You
Rouse Chamberlin Homes’ commitment to building quality homes extends to all materials we use and services we contract from. We ensure that our products meet and exceed industry standards. Even when we believe we have the highest quality materials and services; we continue to seek out better products and solutions. Our selections are durable and have the longevity to maintain the value in your Rouse Chamberlin home for years to come.
An In-House Warranty | No Third-Party Partners
We do not use a third-party warranty company to handle issues our homeowners may have. There are no deductibles, limitations, hesitations, or 1-800 phone numbers to call. Our customer satisfaction team will contact you personally and visit your home to assess any warranty issues you may experience.
Feel secure that you’re working with an in-house warranty team that knows you personally and your home through-and-through.
Educating on New Home Maintenance
Everything of value needs to be cared for; this especially includes your home.
We encourage you to ask us questions and educate yourself on what it means to be a new Rouse Chamberlin homeowner. Each team member you interact with, before and after your purchase, are anxious to answer any questions you may have.
New construction homes require maintenance to stay in tip-top shape. Throughout the buying and building processes, different members of our team will review how to keep your home as good as the day you were handed the keys.
After purchase, members of our customer satisfaction team are always available to assist you in the continued upkeep of your new home.
Our Warranty Team is There Immediately After Settlement
RC Homes will contact you 1-2 weeks after settlement to arrange an in-home visit. During this meeting, our Customer Satisfaction Team representative will review the Homeowner Binder with you for a second time (the first being with your sales manager) and how to submit warranty checklists or requests. We encourage any and all questions you may have.
There are two additional scheduled opportunities during your first year of ownership to address any concerns with us. The first time being after 45 days, and the second being after one year.
Under your 45-day checkup, we will visit to see how you are settling in. At this point, you will be asked to submit your first checklist of concerns, if any. These will be addressed during your in-home visit with our Customer Satisfaction Manager. Examples of items that will be addressed are:
- Site and Garden
- Concrete and Masonry
- Wood and Plastic Coverage
- Doors and Windows
- Cabinets and Countertops
- Electrical
- Plumbing
- HVAC
We’re Here for the Long Run
Our 1-, 2-, and 10-year warranties have been created to help you feel at ease while living in your Rouse Chamberlin Home. Throughout this time, RC Homes is here to assist you with any issue that may arise. Please do not hesitate to ask your Community Specialist to clarify any questions you may have regarding these warranties prior to your settlement.
1-Year Warranty
Similar to the 45-day check-in, the third scheduled in-home visit will be after your one-year anniversary of home ownership will be similar to your 45-day appointment. At a time, convenient for you, our Customer Satisfaction Manager will stop by and go over your list of concerns. Under the 1-year warranty, RC Homes will address items such as:
- Settlement-Related Drywall Issues
- Floor Squeaks
- That Listed Under the 45-Day Check-In (Above)
2-Year Warranty
Within our 2-year warranty, RC Homes covers items that have not been completed to the standards that they were designed to achieve, as long as they relate to the mechanical items of your home. This will be outlined in further detail within the Home Owner’s Manual.
10-Year Warranty
Our 10-year warranty covers structural defects to the Rouse Chamberlin home. This warranty extends to any person who holds the title to the home within the first 10 years from the original settlement date.
This warranty covers any structural defects and actual physical damage to the following load-bearing portions of the home caused by failure of their load-bearing function to the extent that the home become unsafe, unsanitary or otherwise unlivable.
Contact Hours & Emergency Line
Standard Hours: 7AM – 3 PM
Emergency Phone Numbers 24/7: Refer to Your Home Owner’s Manual for Details
RC Homes is selective about the materials we install. We have long-standing relationships with the vendors who work with us on your home. We take great measures and pride to ensure the quality of workmanship and the satisfaction of our customers long after settlement. We would love to share this experience with you and have you become part of the ever-growing Rouse Chamberlin Family.
Want to submit a warranty request? Please leave as much detail as possible and a member of our customer satisfaction team will reach out shortly.
What days and hours are customer service/warranty appointments available?
Appointments are available generally, Monday through Friday between 8 AM – 2 PM. Apart from true emergencies, these are handled outside of these normal business hours.
What is a true emergency versus something that can be handled on the next business day?
A true emergency is anything making your home unlivable, unsafe, or likely to cause further damage. Routine service requests should be addressed during normal business hours.
What do I do if an emergency occurs after business hours?
We offer emergency service to our homeowners under the 1-year warranty. Should you have a true emergency, please call the appropriate contractor directly. These numbers are in your homeowner binder under the Emergency Numbers tab.
If RC Homes has completed my 45-day list, am I still permitted to submit items that need repair, or do I need to wait until my year end list is due?
Please feel free to submit items that need repair before your yearend list is due. We do not expect you to wait until the 1-year checklist is due, and we especially do not want an issue to worsen by waiting. Remember, neglect can void your warranty. Please keep in mind, we will ask you to hold all drywall repairs until the year end time. Submit a warranty request with preferably photography on our website.
If I hire a contractor to make alterations or repairs on my Rouse Chamberlin Home or if perform any of these myself, does this void any RC Home warranties?
If you change or alter your home in any way after settlement, the warranties are voided in that specific area.
Should I get a service or schedule maintenance for my HVAC system?
Absolutely! RC Homes covers you for 2 years of service but not maintenance. Remember to ensure the company you choose is certified by the manufacturer of the HVAC unit.
What are typical 45-day repair requests?
All items that are recognized now that the homeowner is living in the home. Please note cosmetic items generally are not covered if they are not noted at the time of the walk- through inspection before settlement. Examples of covered 45-day list items are sticking doors, windows that do not operate smoothly, faucets that are loose, etc.
What are typical 1-year repair requests?
Drywall cracks or nail pops due to drywall shrinkage that occurs after settlement (which is normal for a new construction home).
The Estates at Tweed Crossing
Rouse Chamberlin Homes
500 Exton Commons
Exton, PA
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